Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Feb 17, 2011 04:21 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070119 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	1HGBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2003 from student licenses
	Wired NIC	00:1A:A0:52:FA:9A

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	tbell09@wou.edu	88925

Entered by	Date	Memo
Tyler Bell			Email Public
Entered by	Date	Memo
Katie Halvorson	Mar 14, 2011 02:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tyler Bell	Mar 14, 2011 02:16 PM	Completed. Placed back into Ref15	Add Attachment
Tyler Bell	Mar 14, 2011 01:28 PM	Task reassigned to Tyler Bell.	Add Attachment
Brian Berkley	Mar 14, 2011 01:17 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Mar 14, 2011 01:13 PM	the new power supply came in on Order#5514/P0079245 3-14-2011	Add Attachment
Lance Jewett	Feb 21, 2011 09:44 AM	new power supply is being ordered.	Add Attachment
Lance Jewett	Feb 18, 2011 11:36 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Feb 18, 2011 11:35 AM	Task reassigned to UCS Tech.	Add Attachment
Lance Jewett	Feb 18, 2011 11:35 AM	Will go over and bring it back	Add Attachment
Katie Halvorson	Feb 18, 2011 09:59 AM	Task reassigned to Lance Jewett.	Add Attachment
Brian Berkley	Feb 17, 2011 04:54 PM	Dead power supply?	Add Attachment
Brian Berkley	Feb 17, 2011 04:53 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Katie Halvorson	Feb 17, 2011 04:21 PM	Ref 15 - Dell PC WOU# 20070119 They can unplug it but can't shut down or power up. the yellow or orange light just blinks.	Add Attachment