Service Request Ticket

Service Request Information

CONTACT	Name	Lacey, Jenny	Date	Feb 18, 2011 08:58 AM
	Department	Facilities Services	Phone	88086
	Location		Email	laceyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071214 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	4HVTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424, Filemaker Pro v9 from P0066371
	Wired NIC	00:1E:C9:7C:BC:BE

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 21, 2011 09:38 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Feb 21, 2011 09:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Feb 21, 2011 09:37 AM	http://www.wou.edu/~soukupm/blogs/archives/2010/05/java_security_w.html	Add Attachment
Lance Jewett	Feb 18, 2011 11:37 AM	Task reassigned to UCS Tech.	Add Attachment
Karisa Mueller	Feb 18, 2011 11:36 AM	Task reassigned to Lance Jewett.	Add Attachment
Karisa Mueller	Feb 18, 2011 09:04 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Karisa Mueller	Feb 18, 2011 08:58 AM	She called and said that at the Banner login screen it asks if they would like to update Java and they are supposed to click 'no' because it interferes with Oracle. She accidentally pressed 'yes' and she needs someone to un-update it. This is the front desk computer and she needs to use it a lot. W#20071214.	Add Attachment