Service Request Ticket

Service Request Information

CONTACT	Name	Price, Michele	Date	Feb 18, 2011 10:20 AM
	Department	International Education & Development	Phone	88493
	Location		Email	pricemv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030854 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	F6F0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0047320, FileMaker Pro 7 License from P0052260, Macromedia Contribute 3 with CPS from P0056987, Adobe Creative Suite 2 Premium WIN License from P0053186
	Wired NIC	00:0C:F1:EA:34:7E

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	swartzer@wou.edu	88795

Entered by	Date	Memo
Ron Swartzendruber			Email Public
Entered by	Date	Memo
Ron Swartzendruber	Feb 23, 2011 03:18 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ron Swartzendruber	Feb 23, 2011 03:18 PM	Well, Contribute is off the machine, but I borked part of the registry in the process. See SR 41608.	Add Attachment
Ron Swartzendruber	Feb 21, 2011 02:56 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ron Swartzendruber	Feb 21, 2011 02:56 PM	Called her and set up an appointment to look at the machine; 4PM today.	Add Attachment
Karisa Mueller	Feb 18, 2011 10:20 AM	I assigned this to you because she said this happened one time before and you fixed it, however I was unable to find it. It sounds like what is happening is that when she opens a Microsoft program, a window pops up asking if she would like to open Macro Media. W#20030854.	Add Attachment