Service Request Ticket

Service Request Information

CONTACT	Name	Nail, Ike	Date	Feb 18, 2011 02:01 PM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071111 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
	Serial No.	SW88176MWZE3	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC
	Wired NIC	00:1F:F3:50:04:AF
	Wireless NIC	00:1E:C2:C5:C9:2D
	Bluetooth NIC	00:1E:C2:99:40:2A

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Feb 18, 2011 02:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Feb 18, 2011 02:22 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Feb 18, 2011 02:22 PM	showed him how to block senders with the sophos filter.	Add Attachment
Joshua Johnson	Feb 18, 2011 02:01 PM	A tech is welcome to come over and show him how to do this anytime he's there. Today he's there until 4pm, please call to check and see if it is going to be another day.	Add Attachment
Joshua Johnson	Feb 18, 2011 02:01 PM	He had called last week to have someone come over to his office and show him how to transfer some files within the webmail system. He is also having problems copying files from downloads and moving it somewhere else. He would like someone to show him how to save downloads.	Add Attachment