Service Request Ticket - # 41569

Service Request Ticket - # 41569

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Service Request Information

CONTACT	Name	Palmer, Tina L.	Date	Feb 21, 2011 11:36 AM
	Department	Student Success & Advising Office	Phone	88732
	Location		Email	palmert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20050252 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Laserjet 4250dtn #TB372ll/a
	Serial No.	CNDXB23253	Location	PDR
	Model	#TB37211/a	Hostname	learninglab.wou.edu
	Notes	maint repair 3-2011 Printer Techs-HP LJ Swing Plate Custom metal gear on VISA2010002409 SR#41768; HP LJ Maint kit from P0090634 JUNE18, 2013 SR50748 IP: 140.211.64.24	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:13:21:26:86:92

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	May 23, 2011 01:40 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Adam Wehner	May 23, 2011 01:39 PM	I am closing this task. We have not heard anything from them in a while.	Add Attachment
Teresa Hutchinson	May 03, 2011 10:37 AM	I emailed Tina back and said to just let us know when they are ready to proceed on this.	Add Attachment
Teresa Hutchinson	May 03, 2011 10:37 AM	**This is an email** I did get a quote for a replacement printer for that printer that wasn't working. I am just waiting to have a chance to talk with Karen about whether she wants to replace it or not. She is out for two weeks with health issues so it will probably be early June before I get a chance to visit with her about that. The person who had that printer is using the main office one and that is working just fine. Thanks for checking on that though	Add Attachment
Teresa Hutchinson	May 03, 2011 09:48 AM	Emailed Tina to check in and see if she had any questions or anything we could help with.	Add Attachment
Adam Wehner	Apr 25, 2011 01:29 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Apr 25, 2011 01:29 PM	Email her a quote.	Add Attachment
Katie Halvorson	Apr 25, 2011 11:44 AM	She is still waiting on the new printer. Called today and wanted an ETA on when this would be completed.	Add Attachment
Nicole Crane	Apr 20, 2011 10:22 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Apr 20, 2011 10:22 AM	They called today and they have still not been given a new printer. They do not have a printer studetns can use in the office anymore. They would like to know when they will get this new one.	Add Attachment
Nicole Crane	Mar 09, 2011 08:34 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nicole Crane	Mar 09, 2011 08:34 AM	She called because the printer is still there and she thought that someone was going to come and pick it up but nobody has. If someone would go pick it up she would appreciate it.	Add Attachment
Adam Wehner	Mar 08, 2011 02:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Mar 08, 2011 02:08 PM	Talked to Tamie on the phone. I explained that a printer of this age was just worn out and not worth working on it. She said that she has gotten use to not having it and they are going to figure out if they are going to replace it.	Add Attachment
Teresa Hutchinson	Feb 24, 2011 12:10 PM	**This is an outgoing email** Hi Tina, Hope your staying warm in this fun snow!? We were just emailing you regarding a service request that we have for you (#41569) Printer is not working. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Brian Berkley	Feb 21, 2011 11:48 AM	Task reassigned to Adam Wehner.	Add Attachment
Nicole Crane	Feb 21, 2011 11:36 AM	**This is an email** There is a printer in Tamie Saffell's office, APSC 401, that is not working right now. It is an older printer and may not be worth repairing. Printer number is WOSC 32729, an HP. I would like someone to come over and look at it and then tell me if it is worth repairing or if it just needs to be replaced and if it needs replacing, how much would it be to replace it with a similar printer. At the moment, every time Tamie's sends a print job to this printer, it ends up with a paper jam. Please have technician call before they come over so I can meet them in Tamie's office and talk with them about whether it is repairable. Tina Academic Advising 888732	Add Attachment