Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Hill, Kathy	Date	Feb 22, 2011 01:44 PM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091443 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	2L2G0M1	Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	2L2G0M1	Location	007 (UCS Loaner)
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075408
	Wired NIC	00:26:B9:D7:F1:A1
	Wireless NIC	00:23:14:8E:01:DC
	Bluetooth NIC	F0:7B:CB:A8:2F:67

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Feb 23, 2011 10:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Feb 22, 2011 01:49 PM	Note: They would like wireless. I show it as the department (LAS) laptop.	Add Attachment
Teresa Hutchinson	Feb 22, 2011 01:45 PM	This will be located on the back counter in ITC 008 with a GFA setup form.	Add Attachment
Teresa Hutchinson	Feb 22, 2011 01:44 PM	**This is an email** Teresa, We'll get the Dell laptop and we'll need the wireless card for it also. It will need to have Astra loaded onto it also. When I'm off campus for any length of time, I need to be able to access Astra, and that needs to be loaded dirctly on a unit. I'd like to have the new word/excel 2007 loaded onto it and Adobe Reader 9, but I think those programs are standard. Thanks for your assistance. Kathy	Add Attachment
Teresa Hutchinson	Feb 22, 2011 01:44 PM	**This is an email** Great! You have the choice of a Dell or a Mac, would you like to proceed with a Dell and also, do you need any special software on the laptop? Thanks! Teresa	Add Attachment
Teresa Hutchinson	Feb 22, 2011 01:44 PM	**This is an email** Hi Teresa, Yes, we'd definitely like to get the old Dell laptop replaced. Thanks,	Add Attachment
Teresa Hutchinson	Feb 22, 2011 01:44 PM	**This is an email** Hi Kathy, We are working on replacing older computers on campus and came across a Dell laptop for your department, it's W#20050982. We were wondering if you were interested in receiving a replacement for this laptop. If so, just let us know and we can get the process started for you. Thanks! Teresa	Add Attachment