Service Request Ticket - # 41604

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 22, 2011 02:31 PM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100657[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 8BV6CP1 Description Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
Serial No. 8BV6CP1 Location Going to PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2010 from P0079009, Adobe CS5 Design Std WIN from P0079009, Strater by Golden Software 4.0 (ver.4.3.1603) from P0096297

Wired NIC 84:2B:2B:C2:B9:9D

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Mar 08, 2011 04:37 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Mar 08, 2011 04:37 PM 
delivered and set up
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Nicole Crane Mar 07, 2011 02:15 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Nicole Crane Mar 07, 2011 02:15 PM 
He will be here between now and 4pm. 
If they can't get in today, then tomorrow after 
1pm. Stop in 104 main office Niki will know where 
he is at.
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Todor Todorov Mar 07, 2011 12:51 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Todor Todorov Mar 07, 2011 09:30 AM 
I called and talked to Niki, she said that they'll
call us back with more info on where and how they
want the new computer set-up.
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Todor Todorov Mar 07, 2011 09:29 AM 
Task reassigned to Todor Todorov.
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Todor Todorov Mar 03, 2011 03:11 PM 
Task reassigned to UCS Tech.
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Todor Todorov Mar 03, 2011 03:10 PM 
It's sitting in the tech area (monitor, box,
keyboard, mouse, cables, invoice)
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Todor Todorov Mar 03, 2011 03:09 PM 
This computer is imaged and ready for delivery.
CS5 and Office 2010 are installed.

It just needs to be named and bound.
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Todor Todorov Mar 01, 2011 04:01 PM 
Task reassigned to Todor Todorov.
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Tyler Bell Mar 01, 2011 09:18 AM 
Task reassigned to UCS Tech.
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Tyler Bell Mar 01, 2011 09:17 AM 
Task reassigned to New Equip. Setup.
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Brian Berkley Feb 28, 2011 09:23 AM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Feb 22, 2011 04:05 PM 
The disk copies for Adobe Design Std CS5 will be
with the computer, please return them to me when done
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Karisa Mueller Feb 22, 2011 02:31 PM 
The computer gets the basic smart classroom image.
 It needs additional software:  Adobe Design
studio CS 5 WIN from P0079009.  This is sitting on
the back counter of ITC 008 with setup form.
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