Service Request Ticket - # 41621

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2011 11:56 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100119[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27MWMM1 Location PDR

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:06:1D

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Feb 23, 2011 01:04 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Feb 23, 2011 01:04 PM 
Fixed this monitor. The computer was off.
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Nathan Higginbotham Feb 23, 2011 12:40 PM 
Task reassigned to Nathan Higginbotham.
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Teresa Hutchinson Feb 23, 2011 11:56 AM 
The monitor that won't turn on but have checked 
that it has power, showing monitor is off all the 
time.
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