Service Request Ticket

Service Request Information

CONTACT	Name	Rector, John	Date	Feb 24, 2011 10:25 AM
	Department	Social Science	Phone	88294
	Location		Email	rectorj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090575 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71PNFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:75:12:90

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Feb 24, 2011 04:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Feb 24, 2011 04:41 PM	reimaged and setup	Add Attachment
Todor Todorov	Feb 24, 2011 11:55 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Todor Todorov	Feb 24, 2011 11:55 AM	His computer needs to be reimaged	Add Attachment
Todor Todorov	Feb 24, 2011 10:38 AM	Task reassigned to Todor Todorov.	Add Attachment
Karisa Mueller	Feb 24, 2011 10:25 AM	When he turned his computer on this morning it went to a blue screen and he cannot do anything. He thinks it may be a virus. Computer is W#20090575	Add Attachment