Service Request Ticket - # 41634

Service Request Information

CONTACT Name Farrell, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2011 10:26 AM
Department Health & Exercise Science Phone 88330
Location Email farrellk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090574[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71PPFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:75:14:80

TECHS Submitted by Brian Berkley Contact bberkley@wou.edu 88955
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Feb 24, 2011 04:42 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Feb 24, 2011 04:42 PM 
reimaged and setup
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Todor Todorov Feb 24, 2011 10:36 AM 
called her and left a VM informing her about the
rootkit and asking when she is available
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Todor Todorov Feb 24, 2011 10:32 AM 
Task reassigned to Todor Todorov.
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Brian Berkley Feb 24, 2011 10:26 AM 
Virus/spyware 'Troj/TDL3Mem-B' has been detected
in "C:\WINDOWS\system32\ntdll.dll:pid:000004c4".
Cleanup unavailable.

Virus/spyware 'Troj/TDL3Mem-B' has been detected
in "C:\WINDOWS\system32\ntdll.dll:pid:00000e6c".
Cleanup unavailable.

Virus/spyware 'Troj/TDL3Mem-B' has been detected
in "C:\WINDOWS\system32\ntdll.dll:pid:00000a6c".
Cleanup unavailable.

Virus/spyware 'Troj/TDL3Mem-B' has been detected
in "C:\WINDOWS\system32\ntdll.dll:pid:00000d80".
Cleanup unavailable.

Virus/spyware 'Troj/TDL3Mem-B' has been detected
in "C:\WINDOWS\system32\ntdll.dll:pid:00000abc".
Cleanup unavailable.

Virus/spyware 'Troj/TdlMbr-A' has been detected in
"\\.\PHYSICAL:0080:0000:0000:0001". Cleanup
successful.

Virus/spyware 'Troj/TdlMbr-A' has been detected in
"\\.\PHYSICAL:0080:0000:0000:0001". Cleanup failed.
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