Service Request Ticket

Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	Feb 24, 2011 11:27 AM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090788 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	QP00614E5PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)
	OS	Unknown	Software	ALL LICENSES TRANSFERED TO OTHER STATONS: Microsoft Office for Mac 2008 from P0073888, transfered from W#20040753 Dreamweaver v8 from P0060363, Adobe CS3 Design Standard for MAC from P0061036
	Wired NIC	D4:9A:20:E2:7C:68
	Wireless NIC	D4:9A:20:62:FA:FA
	Bluetooth NIC	64:B9:E8:E6:6E:27

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Feb 25, 2011 02:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Feb 24, 2011 01:32 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Feb 24, 2011 01:29 PM	Dale this will be on counter in ITC008 with broken imac display you should be able to do a transfer or files/ software as it still boots.	Add Attachment
Tricia Flaherty	Feb 24, 2011 01:27 PM	Contact changed from William J. Nicks to Lenore A. Eliassen.	Add Attachment
Tricia Flaherty	Feb 24, 2011 11:58 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Feb 24, 2011 11:58 AM	I have brought back W#20090788 it has glass shattered and LCD scratched. I will work on a replacement while we work on getting it repaired or replaced	Add Attachment
Teresa Hutchinson	Feb 24, 2011 11:27 AM	Bill Nicks was working in Rice Rm 109 with the Saw-zall and it vibrated a computer off the counter and smashed it (Mac).	Add Attachment