Service Request Ticket

Service Request Information

CONTACT	Name	Deane, Jeanne	Date	Feb 24, 2011 11:40 AM
	Department	Social Science	Phone	88288
	Location		Email	deanej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20031322 (opens in a new window)	Bldg/Room	ITC 207
	Service Tag	1T2V051	Description	Latitude D600 Pentium M 1.6GHz 14.1 in.
	Serial No.	1T2V051	Location	ITC 207 Storage (was SS Departmental Laptop)
	CPU	Pentium M-1.7 GHz
	OS		Software	Office from P0047835
	Wired NIC	00:0F:1F:A5:96:3B
	Wireless NIC	00:90:96:B3:B0:6C

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Mar 03, 2011 03:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Mar 03, 2011 03:17 PM	Cleaned from spyware and malware; software updated. Added wireless exception	Add Attachment
Todor Todorov	Mar 03, 2011 09:21 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Mar 03, 2011 09:21 AM	I talked to her briefly on Monday (March 1) but they were going to a division chair meeting. She said that one of the laptops has already been replaced, but we still need to work on the other one.	Add Attachment
Brian Berkley	Mar 03, 2011 08:57 AM	Make this happen today.....	Add Attachment
Brian Berkley	Mar 03, 2011 08:57 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Feb 28, 2011 09:23 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Karisa Mueller	Feb 24, 2011 11:40 AM	A faculty member, Kimberly Jensen needs to use these laptops on March 8th for an off-campus event. Apparently now both laptops are not working because of issues with "Clean Client." One of these laptops is up for a replacement soon (W#20031322) which Teresa is handling. The other laptop is W#20060803.	Add Attachment