Service Request Ticket - # 41673

Service Request Information

CONTACT Name Cruz Monrroy, Alicia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 01, 2011 02:21 PM
Department Student Enrichment Program Phone 88699
Location Email monrroya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071248[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 2FJTGG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003

Wired NIC 00:1E:C9:7C:C7:C4

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Mar 02, 2011 10:58 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Mar 02, 2011 10:58 AM 
Fixed the Norton.
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Nathan Higginbotham Mar 02, 2011 09:21 AM 
Task reassigned to Nathan Higginbotham.
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Joshua Johnson Mar 01, 2011 02:21 PM 
Alicia thinks that there may be a virus on her
computer. There is norton running on her computer
but it is a campus computer. She knows that we use
sophos on the campus computers so she does not
know why norton would be on her computer. She has
tried to stop the program from running under the
task manager but it does not stop the program. It
has also made a new icon on her desktop that has
not been there before. 


APSC 201
monrroya@wou.edu
88699
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