Service Request Ticket - # 41699

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2011 04:02 PM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080468[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 57JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380, BiQuery, Secure CRT, Secure FX, Epson SCan for GT-2500+ networked scanner

Wired NIC 00:21:70:6F:D9:77

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Mar 03, 2011 10:29 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brian Berkley Mar 03, 2011 10:29 AM 
****This is an email****
Darin,

I fixed Sophos, updated Java, and upgraded Adobe
Reader to version 10.0.1.

Please let me know if you continue to experience
problems.

Thanks,
 Add Attachment
Brian Berkley Mar 03, 2011 10:29 AM 
Fixed sophos, updated Acrobat Reader to 10.0.1 and
updated Java.
 Add Attachment
Brian Berkley Mar 03, 2011 08:30 AM 
Task reassigned to Brian Berkley.
 Add Attachment
Karisa Mueller Mar 02, 2011 04:02 PM 
He is concerned that he does not have Sophos
running on his computer because he recently
noticed that the shield icon was not there.  He
said Sophos showed up under 'all programs' but he
isn't sure if it is running.
 Add Attachment