Service Request Ticket

Service Request Information

CONTACT	Name	Backus, Nick	Date	Mar 03, 2011 08:57 AM
	Department	Humanities Division	Phone	88851
	Location		Email	backusj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091468 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	W80240AT5PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0075359
	Wired NIC	34:15:9E:1E:AB:84
	Wireless NIC	D8:30:62:58:3A:C9
	Bluetooth NIC	64:B9:E8:ED:5D:7D

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 21, 2011 10:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Apr 21, 2011 10:49 AM	Done. He needed access to his H: and P: drives, as well as the X: drive.	Add Attachment
Teresa Hutchinson	Apr 20, 2011 12:04 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Apr 20, 2011 12:04 PM	Nick called back today to ask for assistance in locating where his drives are.	Add Attachment
Dale Goodell	Apr 05, 2011 03:20 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Mar 23, 2011 08:57 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Teresa Hutchinson	Mar 03, 2011 08:57 AM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment