Service Request Ticket

Service Request Information

CONTACT	Name	Foster, David	Date	Mar 03, 2011 04:05 PM
	Department	Social Science	Phone	88805
	Location		Email	fosterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091447 (opens in a new window)	Bldg/Room	TODD 327
	Service Tag	GK2G0M1	Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	GK2G0M1	Location	Going to PDR
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2010 installed as 2007 from P0075408
	Wired NIC	00:26:B9:D7:F1:D7
	Wireless NIC	00:23:14:8E:8F:D8
	Bluetooth NIC	F0:7B:CB:A8:22:43

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Apr 25, 2011 10:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Apr 25, 2011 10:09 AM	Task reassigned to Todor Todorov.	Add Attachment
Teresa Hutchinson	Apr 19, 2011 12:48 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Apr 19, 2011 12:48 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Apr 19, 2011 12:48 PM	They need David Foster to have Admin rights on the 20091447 laptop.	Add Attachment
Teresa Hutchinson	Apr 19, 2011 10:49 AM	Linda emailed me to check the status and I told her it had been done by Dale on 3/25/11 and that he need to get the old one back.	Add Attachment
Dale Goodell	Apr 14, 2011 01:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Mar 25, 2011 11:53 AM	New machine delivered. I'll follow-up during the week of 4/4 to hopefully collect the old laptop, 20060263, which they need to find.	Add Attachment
Teresa Hutchinson	Mar 03, 2011 04:05 PM	This will be located on the back counter in ITC 008 with a GFA setup form.	Add Attachment