Service Request Ticket - # 41719

Service Request Ticket - # 41719

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Service Request Information

CONTACT	Name	Aldrich, Patrick	Date	Mar 04, 2011 02:35 PM
	Department	The Research Institute	Phone	89202
	Location		Email	aldrichp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100322 (opens in a new window)	Bldg/Room	SSC 122
	Service Tag	G9RHLN1	Description	Dell OptiPlex 960 Minitower, 3.0GHz,6M,1333MHz,FSB
	Serial No.	G9RHLN1	Location	Patrick Aldrich
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0077350 installed as Office Pro Plus 2007, XTools Pro 7.x from VISA2010002394, EndNote X5 for WIN from P0081632
	Wired NIC	B8:AC:6F:8B:84:78

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Mar 30, 2011 11:10 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	Mar 30, 2011 11:10 AM	The computer got its new hard drive and it is up and running.	Add Attachment
Karisa Mueller	Mar 10, 2011 10:17 AM	This is the second time the hard drive has gone out on this computer in 4 months, and so he is wondering if maybe it's the fan or something else on the computer. He would like someone to contact him to discuss this.	Add Attachment
Adam Wehner	Mar 10, 2011 09:06 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Mar 10, 2011 09:06 AM	The hard drive went out Monday to be warrantied.	Add Attachment
Nathan Higginbotham	Mar 09, 2011 11:44 AM	That machine is by your desk now.	Add Attachment
Nathan Higginbotham	Mar 09, 2011 11:43 AM	Task reassigned to Adam Wehner.	Add Attachment
Brian Berkley	Mar 04, 2011 03:24 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Mar 04, 2011 03:01 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	Mar 04, 2011 02:35 PM	**This is an email** Hello all, A computer that we just had a harddrive replaced has lost the harddrive again. This is a 2 TB harddrive that was replaced around January 10 2011. We would like to have this remedied as soon as possible. The error is: "Error loading operating system" Thanks, Pat -- Patrick Aldrich Fingerprint Analysis Characterization Team Western Oregon University Monmouth, OR 97361 (503) 838-9498	Add Attachment