Service Request Ticket - # 41722

Service Request Information

CONTACT Name Beaver, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 07, 2011 08:08 AM
Department Natural Science Division Phone 88205
Location Email beavers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20031358[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. BZ0GP11 Location PDR

CPU Pentium 4-1.6GHz


OS Unknown Software MS Office from P0047835 MathLab 6.5, Adobe Acrobat Pro v9 WIN from P0067126, PCTeX v:4.0

Wired NIC 00:0F:1F:A5:6D:35


Wireless NIC 00:90:96:B5:8E:99


TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact rbalsley10@wou.edu 88654

Tracking

Entered by Date Memo
Robert Balsley
Email

Public

Entered by Date Memo
Robert Balsley Mar 15, 2011 12:07 PM
Status changed from (1) Pending to (5) Completed
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Robert Balsley Mar 15, 2011 12:04 PM
Actions Performed:
-	Windows Update kept prompting IE 7 Cumulative
Update (KB2360131) to be installed. I installed it
several times with no success.
-	Upgraded IE from 7 to 8.
-	Update issue went away.
-	Laptop is now completely updated.
-	Remapped the `My Documents¿ folder from `H:\¿
local user account Math to the default target
location. This resolves the issue of the system,
and Microsoft Update, from trying to point to it.

Current Status:
-	The laptop is up to date and has been returned
to the math department.

Next Step:
-	n/a
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Nathan Higginbotham Mar 09, 2011 12:49 PM
Task reassigned to Robert Balsley.
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Nathan Higginbotham Mar 09, 2011 12:49 PM
I updated adobe reader x.
   Updated Firefox and flash.
   Robert knows what else needs to be done.
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Robert Balsley Mar 09, 2011 09:57 AM
Task reassigned to UCS Tech.
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Robert Balsley Mar 09, 2011 09:55 AM
Work Performed
-	Continued updating machine
-	All critical MS updates have been completed.
-	Attempted to update Adobe Reader but was having
account issues.

Current Status:
-	Laptop still in UCS tech area.
-	Updates still needed.

Next Steps:
-	Continue updating laptop
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Robert Balsley Mar 09, 2011 08:09 AM
Task reassigned to Robert Balsley.
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Robert Balsley Mar 07, 2011 10:01 AM
Task reassigned to UCS Tech.
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Robert Balsley Mar 07, 2011 09:58 AM
Actions Performed:

-	Picked-up laptop from the Math and Nursing building
-	Powered laptop on without issue.
-	Launched Windows Update.
-	Microsoft Update not installed, so installed it.
-	30 high priority updates and 6 optional updates
installing.
-	 

Current Status:
-	Laptop is updating
-	 

Next Steps:
-	Continue running updates
-	Update standard software and utilities such as
Adobe Reader, Flash, etc.
-	Login to laptop as Math user and verity system
is working as expected.
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Robert Balsley Mar 07, 2011 08:34 AM
Task reassigned to Robert Balsley.
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Karisa Mueller Mar 07, 2011 08:08 AM
Math department laptop is not properly installing
Windows updates.  A message says that Windows
needs updates, and when they try the updates an
error pops up after awhile saying that several of
the updates were not properly installed.  The
laptop is W#20031358[Edit Inv].
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