Service Request Ticket - # 41727

Service Request Ticket - # 41727

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Service Request Information

CONTACT	Name	Lake, Al	Date	Mar 07, 2011 10:22 AM
	Department	Computer Science Division	Phone	88505
	Location		Email	lakea@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090570 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71PTFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:82:CA

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Karisa Mueller	Mar 18, 2011 11:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Mar 18, 2011 11:18 AM	done	Add Attachment
Lance Jewett	Mar 17, 2011 11:26 AM	Task reassigned to Lance Jewett.	Add Attachment
Karisa Mueller	Mar 17, 2011 11:08 AM	**This is an email** Karisa, I'm going to take my laptop with me to do class development over spring break. Could the CD be left with me? If not, since today is my last day on campus I'll wait until next term to get this app.	Add Attachment
Joshua Johnson	Mar 08, 2011 11:12 AM	**This is an email** The desktop WOU number is: 20090570 The laptop WOU number is: 20080352 On 03/07/11, UCS ServiceRequest wrote: > Hello again, > > One more question: what are the WOU numbers of these computers? > > On 03/07/11, Al Lake wrote: >> May I get a copy of CS4 installed on my desktop computer in ITC 312a and on my development laptop? >> >> -- >> Al Lake >> Instructor >> WOU Computer Science > > -- > Service Request Desk Rep > 503-838-8925 -- Al Lake Instructor WOU Computer Science	Add Attachment
Tricia Flaherty	Mar 07, 2011 12:13 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Mar 07, 2011 12:13 PM	W:\Adobe Creative Suite\Adobe CS4 Suites\Adobe CS4 Web Standard for WIN Please enter Al Lakes computer W# in text file when installing. If he needs to check out media for 80/20 install on personal laptop have him contact me directly, otherwise see if he will let you perform the install when you do the desktop.	Add Attachment
Tricia Flaherty	Mar 07, 2011 11:49 AM	fine for Office desktop install of the following version along with 80/20 share to personal laptop. Let me know if he needs to check out media for personal laptop install as I will have to dig up that version of Creative Suite Adobe CS4Web Standard Win License #AD1CSWS4.0L bought by CS dept- CSD903 - ITC003 lab (23), CS Profs (3) Rhonda Lester, Rebecca Morgan & TBA (3990) P0069201	Add Attachment
Karisa Mueller	Mar 07, 2011 10:45 AM	**This is an email** Karisa, I'll need to send you the numbers tomorrow. One of the computers is a personal laptop. Is that allowed?	Add Attachment
Brian Berkley	Mar 07, 2011 10:27 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Karisa Mueller	Mar 07, 2011 10:22 AM	**This is an email** May I get a copy of CS4 installed on my desktop computer in ITC 312a and on my development laptop? -- Al Lake Instructor WOU Computer Science	Add Attachment