Service Request Ticket

Service Request Information

CONTACT	Name	Clark, Karen	Date	Mar 07, 2011 10:42 AM
	Department	Social Science	Phone	88912
	Location		Email	clarkk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080492 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	39JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, transfered from W#20030766 DreamweaverMX 2004 from Poo49831, and InDesign CS v3 w/pagemaker plugin pack from P0049831
	Wired NIC	00:21:70:6F:DE:40

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Gabriel Thrash	Mar 07, 2011 11:59 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Gabriel Thrash	Mar 07, 2011 11:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Mar 07, 2011 11:59 AM	Taken care of. Also had to install VLC player on the pc in the room because it would not play that codec.	Add Attachment
Karisa Mueller	Mar 07, 2011 10:46 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Karisa Mueller	Mar 07, 2011 10:42 AM	She teaches a class at noon and needs this disc by then. It is stuck in one of the computers in the Social Science Division office which is HSS 233A. A student worker named Lexia called in the task. The computer it is stick in is 20080492.	Add Attachment