Service Request Ticket

Service Request Information

CONTACT	Name	Clifton, Wanda	Date	Mar 07, 2011 11:47 AM
	Department	VP Academic Affairs/Provost	Phone	88674
	Location		Email	cliftonw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070856 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	FNWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0070150
	Wired NIC	00:1E:C9:7A:85:DD

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Mar 07, 2011 01:58 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Mar 07, 2011 01:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Witt	Mar 07, 2011 01:58 PM	She had six or seven toolbars running. I removed them all and ran Ccleaner. Firefox was up to date. Told her to contact me directly if the issue returns.	Add Attachment
Brian Witt	Mar 07, 2011 01:30 PM	Task reassigned to Network Support.	Add Attachment
Jackie Digmann	Mar 07, 2011 11:49 AM	She is also not able to access the new gmail for wou from her portal page. She has to get into it through the main web page, and she was wondering why that was a problem.	Add Attachment
Jackie Digmann	Mar 07, 2011 11:48 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jackie Digmann	Mar 07, 2011 11:48 AM	it is very important a solution to her problem is found right away. She says she is unable to get anything done with having to reset her computer all the time!	Add Attachment
Jackie Digmann	Mar 07, 2011 11:47 AM	She is having to reset her computer every 20 minutes her google mail freezes her computer and she has to restart it. She said they had just done updates for her computer on firefox. She is having a new Adobe flash update that won't go away. her comp number is 20070856	Add Attachment