Service Request Ticket - # 41762

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 08, 2011 02:26 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090246[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
Serial No. G28H7K1 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0071641

Wired NIC 00:22:19:FA:DB:34


Wireless NIC 00:24:2C:5B:55:6F


Bluetooth NIC 00:25:56:D3:B4:DC

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Mar 09, 2011 10:21 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Mar 09, 2011 10:21 AM 
updated clean access agent.  and ethernet was
working just fine before i even brought the
computer in.
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Gabriel Thrash Mar 09, 2011 09:44 AM 
Task reassigned to Gabriel Thrash.
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Joshua Johnson Mar 08, 2011 02:26 PM 
There is a net book in the library that will not
connect to the network. because of this people are
not able to log into the computer. it will not
work with an Ethernet cord either.

88441
hilterbl@wou.edu
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