Service Request Ticket - # 41769

Service Request Information

CONTACT Name McDonnell, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2011 11:19 AM
Department Creative Arts/Theater-Dance Phone 88827
Location Email mcdonnella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050116[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 11CWW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:8E:ED:8A


TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public

Entered by Date Memo
Todor Todorov Mar 15, 2011 02:55 PM
Status changed from (4) On Hold to (5) Completed
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Todor Todorov Mar 15, 2011 02:55 PM
the new loaner machine is 20060489[Edit Inv]
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Todor Todorov Mar 14, 2011 01:42 PM
Status changed from (1) Pending to (4) On Hold
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Todor Todorov Mar 10, 2011 01:59 PM
Priority changed from (1) Highest Priority to (3) Priority.
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Todor Todorov Mar 10, 2011 01:59 PM
I setup a new loaner machine for her from one of
the old smart classroom instructor's stations.
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Katie Halvorson Mar 10, 2011 12:24 PM
People in the hallway, Sharon Obrest, Deborah
Jones, or Sue McFadden all have the same key to
let you in her office if she is not there.
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Todor Todorov Mar 10, 2011 09:24 AM
Task reassigned to Todor Todorov.
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Nicole Crane Mar 10, 2011 09:06 AM
She called and is in her office: 9am until 1:30 
and she will leave her office open for someone to 
come in.
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Jordan Colton Mar 09, 2011 01:42 PM
requesting availability**
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Jordan Colton Mar 09, 2011 01:42 PM
called and left a voice mail
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Jordan Colton Mar 09, 2011 01:41 PM
I stopped by and no one was there.
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Brian Berkley Mar 09, 2011 01:14 PM
Task reassigned to UCS Tech.
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Brian Berkley Mar 09, 2011 01:14 PM
Priority changed from (2) High Priority to (1) Highest Priority.
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Tricia Flaherty Mar 09, 2011 11:50 AM
Task reassigned to Brian Berkley.
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Tricia Flaherty Mar 09, 2011 11:50 AM
this was a temp loan and I will be contacting
Lenore in Creative Arts(again) about needing to
get a new one purchased for this location.  In the
meantime we need to get a different temp loaner in
place until that can be accomplished.  PLEASE
REMEMBER to EDIT INVENTORY(match the current
stations info, I have just edited it)
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Brian Berkley Mar 09, 2011 11:36 AM
Task reassigned to Tricia Flaherty.
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Brian Berkley Mar 09, 2011 11:36 AM
Looks like we loaned this out, or replaced
something else that was dead.  Maybe Tricia can help.
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Jackie Digmann Mar 09, 2011 11:22 AM
Priority changed from (3) Priority to (2) High Priority.
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Jackie Digmann Mar 09, 2011 11:22 AM
She is going to leave her office open, so please
come anytime to take a look at the computer. its
important she be able to access the documents
saved to it asap!
She will not be in her office, but you can leave a
message if you decide to call.
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Jackie Digmann Mar 09, 2011 11:20 AM
The computer is new this term to her, but it has
been happening to her since she got it. usually
happens once a month.
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Jackie Digmann Mar 09, 2011 11:19 AM
computer number 20050116[Edit Inv].
When she came in this morning, she tried to
restart her computer and it said "no boot device
available". She tried to unplug it and replug it
to see if that would help, which usually works,
but this time it didn't.
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