Service Request Ticket - # 41774

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2011 12:25 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060075[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4350DTN Printer #Q5409A#ABA
Serial No. SCNGXD73095 Location PDR

Model PQ5409A Hostname
Notes fuser replacement under maintenance 12-2008 from P0068679, Maint Kit from P0073609 Jan 2010, fuser replacement Feb2011 from P0078821 SR#41165 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:14:38:D2:B8:0D

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Mar 09, 2011 01:08 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Mar 09, 2011 01:08 PM 
The printer had a bad toner cartridge in it.  I
put another one in it and it is running fine.
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Brian Berkley Mar 09, 2011 12:45 PM 
Task reassigned to Adam Wehner.
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Teresa Hutchinson Mar 09, 2011 12:28 PM 
The printer 20060075[Edit Inv] is showing an error message -
 59.40 - restart to resolve but after they 
restart the printer it still shows the same error 
message.
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