Service Request Ticket

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Service Request Information

CONTACT	Name	Fewx, Andrea	Date	Mar 09, 2011 01:03 PM
	Department	The Research Institute	Phone	88615
	Location		Email	fewxa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100691 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	CYYMCP1	Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	CYYMCP1	Location	going to pdr
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007, SQL comparison Bundle from VISA2009000922 moved from W#20041040, Snagit WIN v11.0 from VISA2012003085
	Wired NIC	BC:30:5B:D3:73:E1

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	May 04, 2011 11:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	May 04, 2011 11:46 AM	Set up office 2007 on the machine. She said they could take care of the rest for the installs.	Add Attachment
Robert Balsley	May 04, 2011 11:00 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Robert Balsley	May 04, 2011 11:00 AM	Computer has been moved got Andrea's computer.	Add Attachment
Robert Balsley	May 04, 2011 10:56 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Robert Balsley	May 04, 2011 10:56 AM	Computer has been moved to Andrea's desk. Nate is working on removing office 2010.	Add Attachment
Robert Balsley	May 04, 2011 09:54 AM	Task reassigned to Robert Balsley.	Add Attachment
Karisa Mueller	May 03, 2011 08:48 AM	She will be available from 9-2pm, and tomorrow she will be in about the same time.	Add Attachment
Teresa Hutchinson	May 02, 2011 02:20 PM	Contact changed from Jacqueline LaDue to Andrea Fewx.	Add Attachment
Teresa Hutchinson	May 02, 2011 02:19 PM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	May 02, 2011 02:19 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	May 02, 2011 02:19 PM	**This is an email** We had a new computer delivered a while back to Jacquie La Due (#20100691). It has not been set up; evidently Dale ran into some issues and was supposed to come back, but he hasn¿t (that I know of). In the meantime, Jacquie has given us her resignation and we would like this computer set up for Andrea Fewx in the same room (Todd room 249). Can this please be done ASAP since we have already been waiting since early March for Dale to come back & finish the set-up? Thanks! Cindi Mafit Assistant Financial Specialist The Teaching Research Institute Western Oregon University 345 N Monmouth Avenue Monmouth OR 97361 503.838.8792 fax 503.838.8812	Add Attachment
Teresa Hutchinson	Mar 24, 2011 12:13 PM	**This is an email** (from Cindi Mafit) (2) I ordered a new computer for Jacquie La Due (#5508). She just turned in her resignation as of March 31st. We are thinking we will use that computer for our new Director once that person is hired (July or August). John Killoran will be moving out of his current office and will move his computer at that time, so once that happens we could install the new computer in the Director office. Best to just contact me when this computer comes in so we can figure out what to do when. Jacquie¿s old computer will need to be moved to a student worker work station.	Add Attachment
Dale Goodell	Mar 24, 2011 10:34 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Dale Goodell	Mar 24, 2011 10:34 AM	The new machine has been delivered.	Add Attachment
Dale Goodell	Mar 24, 2011 10:11 AM	Status changed from (6) Ready to Deliver to (4) On Hold	Add Attachment
Dale Goodell	Mar 24, 2011 10:11 AM	Need original media from Tricia: - MS SQL Server 2005: ISO file corrupted; can't run and have tried ISO Buster and Virtual Clone Drive. - MS Visual Studio 2008: No software on T: drive; only a license file.	Add Attachment
Kurt San Agustin	Mar 21, 2011 09:35 AM	She has a deadline that she has to meet today and would like to push the installation of her computer from today 3/21 to tomorrow 3/22 in the afternoon. She says that anytime in the afternoon is good.	Add Attachment
Dale Goodell	Mar 18, 2011 02:52 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Mar 18, 2011 12:52 PM	Task reassigned to Dale Goodell.	Add Attachment
Karisa Mueller	Mar 09, 2011 01:03 PM	This equipment will be setting on the counter by Tricia's desk with an invoice form. The computer is W#20100691; monitor is W#20100692.	Add Attachment