Her laptop is reimaged and all the software she
needs is installed.

Priority changed from (2) High Priority to (1) Highest Priority.

She called again this morning and said she is
still receiving the dll library not found error
messages.  Outlook and IE are not working.  She is
frustrated.  

Cheryl called back and 1:00 today would be best. 
1:00 to 2:00 today is great!  She is currently 
backing up her laptop and has time at 1:00 but 
has another meeting at 2:00.

Now that the computer is trying to install this
program it is making the computer unusable. when
she clicks on the cancel or the X button it goes
away and then comes back and starts to try
installing again. it is freezing her computer
keeping her from working.

Task reassigned to UCS Tech.

Task reassigned to Robert Balsley.

****This is an email****

I tried these instructions and it didn't work. 
Can you clarify? A DOS window flashed but I never 
got any instructions. I tried restarting after it 
flashed, but I didn't have the options for 
Programs from the network.
 
Thanks,
Cheryl

****This is an email****

Hi Cheryl,

Your totally fine!  No hurry or rush, no 
stressing.  We just wanted to make sure you 
weren't waiting for us!  :)

Take your time and just get back to us when you 
have time.

Thanks!
Teresa

****This is an outgoing email****
Hi Cheryl,

We were just following up with you regarding a 
service request that we have for you.  (#41786)

Description: AFTER 3-21-2011: Install Adobe 
Acrobat Pro v9 from P0076844 for Cheryl Davis 
from order#5175.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson

Status changed from (1) Pending to (7) Waiting for Contact

****This is an email****
Hey this is Jordan with the UCS. I am emailing you
in regards to your service request for having
Adobe Acrobat installed on your computer. I was
told that if you Click on "Start", then click on
"Run" and type "gpupdate /force" (without the
quotes) and press enter, and restart your computer
when it asks or is finished. Then when your
computer is turned back on click on "Start" then
"Control Panel" and then click "Add/Remove
Programs". On the left side of the screen you
should see a button that says Programs from the
Network, click that and you should see Adobe
Acrobat Pro 9 in that list, and you will be able
to install that from the list. If you run into any
issues or have any questions please feel free to
email me back or give us a call at 88925. Thank
you very much for your time and have a nice day!

She should go to start, run and type gpupdate
/force and reboot.

Then go to Control panel, Add/Remove programs, and
click on get programs from network.  Acrobat Pro 9
is published to members of a security group, and
she is now a member.