Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Heidi	Date	Mar 10, 2011 10:00 AM
	Department	Business Services	Phone	88170
	Location		Email	guyh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20040613 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 9050DN Printer #Q3723A#ABA
	Serial No.	SJPBL4DP00J	Location	PDR
	Model	Q3723A	Hostname	lightyear.wou.edu
	Notes	Additional 128MB from P0051513 2/2005 fuser replacement from P0067988 10-2008 Maint Kit from P0070621 5-2009 Fuser replacement from P0073797 1-2010, maintenance repair of Feed Kit LJ 9000/9050from P0079899 May 2011; Maint Kit 9050 from P0091875 SR51540 SEPT2013, HP LJ9000MaintKit#C9152A(EXCHANGE) from P0099914 SR59164 JAN2016 IP:140.211.116.111	Ink/Toner Refill
	Wired NIC	00:11:85:D9:A5:AF

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	May 04, 2011 03:21 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	May 04, 2011 03:21 PM	Task reassigned to Adam Wehner.	Add Attachment
Adam Wehner	May 04, 2011 03:21 PM	Installed maintenance kits in both of these printers.	Add Attachment
Todor Todorov	Apr 14, 2011 02:50 PM	Adam says that the maintenance kits should arrive some time next week	Add Attachment
Todor Todorov	Mar 10, 2011 03:07 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Todor Todorov	Mar 10, 2011 03:02 PM	We need to order some rollers for the LaserJet 9050 printers. There are two of these in the Business offfice and they are both jamming.	Add Attachment
Brian Berkley	Mar 10, 2011 10:19 AM	Task reassigned to Todor Todorov.	Add Attachment
Karisa Mueller	Mar 10, 2011 10:00 AM	Their printer recently started grabbing 3-4 papers at a time. They would like it looked at. The printer is W#20040613.	Add Attachment