Thursday Lori showed me what was going on with the
computer. I observed how it was not connecting to
the network and how she shook it and then was able
to login to the computer. I brought the computer
back to the UCS office and again tested
everything. I tried to recreate what Lori did but
I couldn't make the computer loose network or
keyboard or mouse connectivity. I ran some updates
on the computer and replaced the mouse and
keyboard, in case they were causing the error. I
also tightened the network tab to ensure it was
seated securely in the port. The computer has been
set backup in the library and Lori is going to
keep an eye on it. Another thought is maybe the
USB connection to from the monitor to the system
maybe causing issues? 

Task reassigned to UCS Tech.

Status changed from (5) Completed to (1) Pending

Network is working now. 
Video card is now working.

This machine still needs to be located. Was at
public safety fixing a virus. It has to be around
the office on a desk.

Task reassigned to UCS Tech.

Status changed from (2) Scheduled to (3) Order in Process

Status changed from (1) Pending to (2) Scheduled

Task reassigned to Adam Wehner.

If possible, call Lori H for details about how it
is the panel on the computer instead of the actual
cables themselves.  Or you can see her before
going to work on the computer.

It is having the same problems today.  It is not a
network problem it has to do with the cords in the
back.  When you fiddle with the cords it will
start working. Otherwise it will just go in and out.

fixed.  For some reason the port on the switch
didn't work.  I moved it to another port and it
works fine.  The bad port is gi4/0/27

Work Performed
-	Checked all cables on the back of the computer.
All cables were connected securely except for the
network cable.
-	Attempted to make the latch a little tighter on
the RJ45 connector, forcing it the seat more
securely into the NIC port.
-	Connector is seated a little better but the tab
is about to break of.
-	NIC would not get an IP address.
-	Traded cables and ports with another computer.
The NIC now gets an IP address.
-	Replaced the original cable and port causing the
NIC to get a network connection but not able to
receive an IP address.

Current Status:
-	I believe that the network problem may be
somewhere beyond the network port.
-	The port is labled 050A081, Port C.

Next Steps:
-	Have networking test the network connection for
further issues.

****This is an outgoing email****
Hi Lori,

We were just emailing you regarding a service 
request that we have for you. (#41796)

Computer Ref #13's ports are not connecting well 
on the back.

We do have this on the Highest Priority and is at 
the top of the list.  Thanks for your patience 
and we will help with this as soon as possible!

Thanks!
Teresa 

Task reassigned to UCS Tech.

the ports that are on the back of the compute are
loose. if the computer is moved the everything
stops working. The keyboard mouse and ethernet
does not work. Lori is able to get it to work
until the computer is bumped and it all stops
working. 

Status changed from (1) Pending to (5) Completed

Task reassigned to UCS Tech.

Status changed from (5) Completed to (1) Pending

Status changed from (1) Pending to (5) Completed

Task reassigned to Nathan Higginbotham.