Service Request Ticket

Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	Mar 10, 2011 02:03 PM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091020 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VKFRL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0074819; TRANSFERRED from W#20060211 Box Office Express Jr ticket software from P0057811
	Wired NIC	B8:AC:6F:7D:2F:02

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 07, 2011 10:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Apr 04, 2011 01:15 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	Apr 04, 2011 01:15 PM	Dale, after talking with Adam it appears "virtual merchant" is an online application, maybe just a webpage link is in order. Adam said that Lenore should know the Acct and password they use for that	Add Attachment
Dale Goodell	Mar 24, 2011 08:46 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Mar 24, 2011 08:46 AM	Machine is ready to deliver, with the exception of Box Office Express Junior and Virtual Merchant. Need to talk to Tricia to get CD media for Virtual Merchant, as there is no software on T: drive. Will install Box Office application from installer on T: drive. Tricia is gone this week and I'll be gone next week. I plan to complete this setup on or after 4/4 and have discussed this with Lenore Eliassen.	Add Attachment
Teresa Hutchinson	Mar 10, 2011 02:03 PM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment