Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Mar 11, 2011 08:55 AM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070541 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	529l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003, Filemaker Pro v9 from P0066371
	Wired NIC	00:1A:A0:74:E4:12

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Mar 11, 2011 01:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Mar 11, 2011 01:29 PM	Cleaned the system files. Defragmented machine Windows updates Check for viruses.	Add Attachment
Nathan Higginbotham	Mar 11, 2011 09:47 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Karisa Mueller	Mar 11, 2011 08:55 AM	They are using Microsoft Access and are trying to open a file that was created in an older Office Suite and it doesn't seem to be compatible with their new 2007 version. It says it is needs to do updates, but then the updates are not properly installing. Apparently the whole week this computer has been running very slowly and often trying to install updates. This computer is in the front desk area of ED 202, W#20070541.	Add Attachment