Service Request Ticket

Service Request Information

CONTACT	Name	Oberst, Sharon	Date	Mar 11, 2011 11:05 AM
	Department	Creative Arts/Theater-Dance	Phone	88243
	Location		Email	obersts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090489 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	QP9420940TG	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0072655
	Wired NIC	00:26:B0:EF:17:3A
	Wireless NIC	00:26:08:F0:90:68
	Bluetooth NIC	00:26:4A:9F:C0:BE

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Mar 17, 2011 07:11 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Mar 17, 2011 07:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Mar 11, 2011 11:31 AM	Task reassigned to Self Resolved.	Add Attachment
Jackie Digmann	Mar 11, 2011 11:07 AM	resolved itself	Add Attachment
Jackie Digmann	Mar 11, 2011 11:07 AM	contact 88243	Add Attachment
Jackie Digmann	Mar 11, 2011 11:05 AM	Wou # 20090489 When she tried to get on the internet today while working offline all day, she wasnt able to. So she restarted her computer and now it won't let her log back in. She tried to restart it many times	Add Attachment