Service Request Ticket

Service Request Information

CONTACT	Name	Deane, Jeanne	Date	Mar 11, 2011 02:54 PM
	Department	Social Science	Phone	88288
	Location		Email	deanej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100661 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7P4DH2G	Location	was Bob Rheinhardt
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0079025
	Wired NIC	C8:2A:14:1A:1B:80
	Wireless NIC	E0:F8:47:2D:D3:BA
	Bluetooth NIC	E0:F8:47:2D:D3:BB

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	May 03, 2011 03:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Apr 20, 2011 09:02 AM	He has a new GFA Dell but at the time of delivery changed to a MacBook Pro instead.	Add Attachment
Teresa Hutchinson	Apr 01, 2011 12:59 PM	After discussing Alaric would like a MacBook Pro. The new Mac number is: W#20100661. I believe right now the Dell is in his office ready to be swapped out with the Dell PC?	Add Attachment
Teresa Hutchinson	Mar 11, 2011 02:58 PM	**This is an email** Please let me know when the computer will be replaced, so I can unlock the door to the office.	Add Attachment
Teresa Hutchinson	Mar 11, 2011 02:54 PM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment