Service Request Ticket - # 41832

Service Request Information

CONTACT Name Amerson, Ingrid   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 14, 2011 09:33 AM
Department The Research Institute Phone 88334
Location Email amersoi@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070445[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag 5VC61F1 Description Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 5VC61F1 Location ITC Hallway (was I. Amerson, TR)

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows dongraded to XP Pro sp2, Office from TRI site license

Wired NIC 00:1A:A0:6F:CF:D3

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Mar 14, 2011 10:54 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Nathan Higginbotham Mar 14, 2011 10:54 AM 
Turned off Solution center from starting up. 

Also the tab that said unread messages was not
checked open. Thats what the 16 unread messages were.
 Add Attachment
Nathan Higginbotham Mar 14, 2011 10:28 AM 
Task reassigned to Nathan Higginbotham.
 Add Attachment
Karisa Mueller Mar 14, 2011 09:33 AM 
When she starts her computer she get a message
popping up from the Solution Center saying 'The
feature you are trying to use is on a CD-rom or
other removable disc. Insert the solution center
disc and click Okay.' She can close out of this by
clicking the 'x' or 'cancel' but she does not know
why this is coming up.  Another issue she has is
with Outlook.  In her email, it is showing that in
her Inbox she has unread messages, but she doesn't
see them.
Add Attachment