Service Request Ticket - # 41833

Service Request Information

CONTACT Name Lamborn, Kim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 14, 2011 09:41 AM
Department Financial Aid Phone 88684
Location Email lambornk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080595[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 2G23TH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642; EndNote X7 Hybrid (WIN/MAC) Single Upgrade from P0095604 also on MAC W#20110579

Wired NIC 00:21:70:48:B4:6E

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Apr 04, 2011 03:55 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Apr 04, 2011 03:55 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Apr 04, 2011 03:55 PM 
****This is an email****

Teresa,
I wanted to let you know we figured out the 
problem. Please do not send a technician.
Kim
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Teresa Hutchinson Mar 24, 2011 07:43 AM 
****This is an outgoing email****
Hi Kim,

We were just emailing you regarding a service 
request that we have for you. (#41833)

2 staff members are having problems migrating to 
Gmail, mostly with VMware.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
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Public
Brian Berkley Mar 14, 2011 09:46 AM 
Task reassigned to Richard Kavanagh.
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Karisa Mueller Mar 14, 2011 09:41 AM 
She is assisting her coworkers migrate to Gmail
and she has run into two problems.  The first one
is when she is trying to download the VM software,
she is getting an error saying 'cannot access the
network location.'  This is Cindy Cooper's
computer (W#20080591).

For the other one, she is able to download the VM
software, but when she tries to connect to the
connection server 'viewcon1.wou.edu' it says the
view connection server connection failed.  This
station is occupied by Kelly Jaskowski, computer
W#20080595[Edit Inv].

The good news is that everyone else in Financial
Aid has migrated without any issues.
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