Service Request Ticket - # 41834

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 14, 2011 10:14 AM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20040304[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet 4300DTN Printer #Q2434A
Serial No. SCNGY305080 Location PDR

Model Q2434A Hostname
Notes HP Printer Maint Kit 4300MKA-AEX from P0064534 1-2008(FYI - tech Adam Shin didn't install fuser portion only rollers-fuser was accidently returned as bad-SR24189) Fuser 4300dtn RMA-0101-AEX from P0064803 installed 2-26-08 SR24498 Ink/Toner Refill HP 39A or HP 39X

Wired NIC 00:0E:7F:3A:08:A0

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact tbell09@wou.edu 88925

Tracking

Entered by Date Memo
Tyler Bell
Email

Public
Entered by Date Memo
Tyler Bell Mar 21, 2011 11:22 AM 
Status changed from (7) Waiting for Contact to (5) Completed
 Add Attachment
Tyler Bell Mar 21, 2011 10:44 AM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Tyler Bell Mar 21, 2011 10:44 AM 
****This is an email****
Hello, this is Tyler Bell at the University
Computing Center. I was wondering if there have
been any reports of printer jams in the WUC
recently. We received a service request for a
printer that had a possible printing jam, but the
actual printer reported was not located in the
lab. This leads me to believe that either the WOU#
on the printer was wrong, or that the printer
wasn't in the lab.

Printer info: W#20040304[Edit Inv] HP LaserJet 4300DTN

Tyler Bell
UCS Tech
 Add Attachment
Tyler Bell Mar 21, 2011 09:48 AM 
Priority changed from (4) Moderate Priority to (5) Low Priority.
 Add Attachment
Tyler Bell Mar 14, 2011 11:27 AM 
Priority changed from (2) High Priority to (4) Moderate Priority.
 Add Attachment
Tyler Bell Mar 14, 2011 11:27 AM 
The current printers in the WUC lab include 2 4500
series printers and a Canon. The WOU# of the
jammed printer exists in inventory, but is not in
the lab. The WOU #s of the current computers in
the lab are also radically different.
 Add Attachment
Tyler Bell Mar 14, 2011 10:46 AM 
Task reassigned to Tyler Bell.
 Add Attachment
Karisa Mueller Mar 14, 2011 10:14 AM 
In WUC lab there is a printer jam.  It says, 'Jam
in top cover, remove cartridge.'  This is in WUC
computer lab downstairs.  I believe it is W#20040304[Edit Inv].
 Add Attachment