Service Request Ticket

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Service Request Information

CONTACT	Name	Plec, Emily	Date	Mar 16, 2011 08:22 AM
	Department	Humanities Division	Phone	88819
	Location		Email	plece@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100663 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7NLDH2G	Location	?
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	MS Office for MAC 2011 from P0079025
	Wired NIC	C8:2A:14:1A:1B:58
	Wireless NIC	E0:F8:47:2D:C6:B6
	Bluetooth NIC	E0:F8:47:2D:C6:B7

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 13, 2011 01:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jun 13, 2011 01:49 PM	I have collected the old equipment and am now marking this task as "complete".	Add Attachment
Dale Goodell	Jun 13, 2011 01:49 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Dale Goodell	May 05, 2011 03:53 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	May 05, 2011 03:53 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Dale Goodell	May 05, 2011 03:53 PM	Mac deploy complete. She needs to keep her old machine until Dead Week.	Add Attachment
Dale Goodell	May 05, 2011 03:52 PM	Status changed from (6) Ready to Deliver to (4) On Hold	Add Attachment
Dale Goodell	May 03, 2011 01:06 PM	Status changed from (4) On Hold to (6) Ready to Deliver	Add Attachment
Dale Goodell	Apr 27, 2011 01:10 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Teresa Hutchinson	Apr 06, 2011 08:43 AM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Apr 06, 2011 08:43 AM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment
Teresa Hutchinson	Apr 05, 2011 03:25 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Apr 05, 2011 03:25 PM	Emily called back and wants to change this to a Mac laptop instead of a Dell.	Add Attachment
Teresa Hutchinson	Mar 16, 2011 08:22 AM	This will be located on the back counter in ITC 008 with a GFA setup form.	Add Attachment