Service Request Ticket

Service Request Information

CONTACT	Name	Kidd, Kurtis	Date	Mar 16, 2011 12:45 PM
	Department	Athletics	Phone	88343
	Location		Email	kiddk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100768 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox WorkCentre 3220/DN All-In-One Printer
	Serial No.	UAK507908	Location	PDR
	Model	3220/DN	Hostname	atc.wou.edu
	Notes	Functions include Copier, Fax, Printer, Scanner, PC Faxing Max Speed (B&W) 30ppm / Media Capacity is 300 sheet(s) (standard) 550 sheet(s) (max) IP:140.211.78.31	Ink/Toner Refill
	Wired NIC	00:00:AA:F0:2C:3F

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jun 29, 2011 08:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jun 29, 2011 08:35 AM	Informed Kurtis that we only support the printing function of an all in one.	Add Attachment
Brian Berkley	Jun 15, 2011 02:56 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Jun 15, 2011 02:32 PM	wouatc@wou.edu (not www.wouatc.edu)	Add Attachment
Teresa Hutchinson	Jun 15, 2011 01:55 PM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Jun 15, 2011 01:55 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Jun 15, 2011 01:55 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Jun 15, 2011 01:55 PM	Kurtis would like his fax to go to his email. He goes off contract after today so he would like help ASAP. Email forwarded to: www.wouatc.edu	Add Attachment
Adam Wehner	May 24, 2011 10:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	May 24, 2011 10:18 AM	Printer is setup and running.	Add Attachment
Karisa Mueller	Mar 16, 2011 12:45 PM	This is a local printer, for setup with his laptop (W#20080853). This printer is sitting on the counter in the Fee Payment hallway with invoice.	Add Attachment