Service Request Ticket

Service Request Information

CONTACT	Name	Marvin, Roxanna	Date	Mar 16, 2011 12:48 PM
	Department	The Research Institute	Phone	88838
	Location		Email	marvinr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100767 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8570/DN Printer
	Serial No.	XFN028039	Location	PDR
	Model	8570/DN	Hostname	earlychild.wou.edu
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, IP:140.211.116.46	Ink/Toner Refill
	Wired NIC	00:00:AA:D0:47:F9

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 18, 2011 02:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Apr 18, 2011 02:10 PM	Printer was delivered and is up and running.	Add Attachment
Teresa Hutchinson	Apr 18, 2011 08:29 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Apr 18, 2011 08:29 AM	She called and said we have had this printer for a month and would like to know what it's taking so long.	Add Attachment
Teresa Hutchinson	Apr 06, 2011 12:13 PM	**This is an email** Any idea when this will be delivered? Roxanna has been without a printer for quite a while so it would be nice to get this set up for her soon. Printer was ordered March 3rd and her previous one died 2 months before that. We were waiting on Adam to diagnose the printer failure during those previous 2 months. So she has gone without since December. I know you guys are busy, but she has been asking me about it¿.. Cindi Mafit Assistant Financial Specialist The Teaching Research Institute Western Oregon University 345 N Monmouth Avenue Monmouth OR 97361 503.838.8792 fax 503.838.8812	Add Attachment
Karisa Mueller	Mar 16, 2011 12:48 PM	This printer will be networked to replace their old Deskjet networked printer. This printer is setting on the counter in the Fee Payment Hallway with invoice.	Add Attachment