Service Request Ticket

Service Request Information

CONTACT	Name	Sullivan-Vance, Karen	Date	Mar 17, 2011 09:54 AM
	Department	Student Success & Advising Office	Phone	88389
	Location		Email	sullivak@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091027 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VFBRL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:7D:28:6B

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	May 31, 2011 01:25 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dale Goodell	May 19, 2011 10:30 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Dale Goodell	May 19, 2011 10:30 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Dale Goodell	May 19, 2011 10:30 AM	Delivery and setup scheduled for Tuesday, 5/31, 9 am. Karen has been out and is catching up with high priority projects, and wants to wait until 5/31 to setup her new machine.	Add Attachment
Dale Goodell	May 04, 2011 08:43 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	May 04, 2011 08:43 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Dale Goodell	May 04, 2011 08:43 AM	Karen will be out of the office until 5/16.	Add Attachment
Dale Goodell	May 04, 2011 08:42 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Apr 22, 2011 02:37 PM	She would like to wait until at least 5/2, as she will be off-campus until at least that day.	Add Attachment
Teresa Hutchinson	Mar 17, 2011 09:54 AM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment