Service Request Ticket

Service Request Information

CONTACT	Name	Little, Stan	Date	Mar 17, 2011 01:04 PM
	Department	Center for Academic Innovation	Phone	88691
	Location		Email	littles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100331 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo
	Serial No.	W804200CATP	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Microsoft Office for Mac 2011 from P0077403, Adobe InDesign CS5 for MAC from P0079009 and Adobe Dreamweaver CS5 for MAC from P0079009, Adobe Captivate 6 for MAC from P0086611, FileMaker Pro 11 from P0082550 transferred from W#20101159 JAN2013 SR49240, Telestream ScreenFlow 4.0.5 from VISA2013003771
	Wired NIC	C8:BC:C8:9B:29:D4
	Wireless NIC	F0:B4:79:15:06:CB
	Bluetooth NIC	F0:B4:79:07:C7:C2

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Mar 21, 2011 12:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Mar 21, 2011 09:18 AM	Task reassigned to Jordan Colton.	Add Attachment
Tricia Flaherty	Mar 17, 2011 01:49 PM	opps also found a purchase of Adobe InDesign for just this MAC laptop T:\Adobe InDesign\InDesign CS5 MAC	Add Attachment
Tricia Flaherty	Mar 17, 2011 01:16 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Mar 17, 2011 01:16 PM	There are two other Service requests for Dreamweaver installs in DEP under SR#41902(Jennifer Keen) and SR#41903(Susan Griffin)	Add Attachment
Tricia Flaherty	Mar 17, 2011 01:04 PM	This is located on T:\Adobe Dreamweaver\DreamweaverCS5\DreamweaverCS5_MAC There are also two other software installs for DEP on SR#	Add Attachment