Service Request Ticket

Service Request Information

CONTACT	Name	Clinton, Sharon	Date	Mar 17, 2011 01:42 PM
	Department	Natural Science Division	Phone	88488
	Location		Email	clintos@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091028 (opens in a new window)	Bldg/Room	DFSC 204
	Service Tag	4VHDRL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VHDRL1	Location	DeVolder 204(CHEM LAB station? Contact A. Courtney
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:7D:2F:22

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 05, 2012 12:31 PM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Dale Goodell	Apr 22, 2011 02:28 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Apr 22, 2011 02:28 PM	The new equipment is now in place and this task is really "completed". At their request, I'm leaving the old CPU until the end of May. They would like to have it as a fallback until then.	Add Attachment
Teresa Hutchinson	Apr 14, 2011 01:06 PM	I emailed Sharon and asked her to put in a price/purchase request for the software.	Add Attachment
Teresa Hutchinson	Apr 14, 2011 01:01 PM	**This is an email** Hi Teresa, I checked with Arlene Courtney about the software that is on the computer in 115B and she would like to have what is on it duplicated on the new one. She's also interested in having the Adobe Premiere version if the new one has the room and how much it would cost. Thanks-- Sharon	Add Attachment
Teresa Hutchinson	Mar 17, 2011 01:43 PM	They will get back to us if they need any speciality software later. This computer is used in NS 115B/Chemical Balance Room.	Add Attachment
Teresa Hutchinson	Mar 17, 2011 01:42 PM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment