Service Request Ticket - # 41920

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2011 07:26 AM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090457[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Studio 1737, T9600, 2.80GHz, 1066MHz, 6M
Serial No. 57K7ZK1 Location PDR

CPU Intel Core 2 Duo T9600(2.8GHz, 1066MHz, 6ML2)


OS Unknown Software Win Vista 64 bit downgraded to WIN XP Pro, 64 bit, Cyberlink Power DVD8.2 playback and Roxio Creator DE 10, Microsoft Office Pro Plus 2007 from P0072370

Wired NIC 00:26:B9:01:77:A0


Wireless NIC 0C:60:76:24:9D:18

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact tbell09@wou.edu 88925

Tracking

Entered by Date Memo
Tyler Bell
Email

Public
Entered by Date Memo
Tyler Bell Mar 21, 2011 11:23 AM 
Status changed from (1) Pending to (5) Completed
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Tyler Bell Mar 21, 2011 10:29 AM 
Priority changed from (2) High Priority to (5) Low Priority.
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Tyler Bell Mar 21, 2011 10:29 AM 
Printer ran multiple test pages without a jamming
error. On the test prints it does make a grinding
noise that may be caused by a stripped gear. The
current paper tray is being kept under 3/4
capacity to avoid the jams.
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Public
Tyler Bell Mar 21, 2011 09:48 AM 
Task reassigned to Tyler Bell.
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Emily Kavanagh Mar 18, 2011 07:26 AM 
One of the printers 20090475[Edit Inv] has a paper jam and I
am not sure where to even start looking to get it
out please when someone gets in if they could fix
this and teach me to do it so I can fix it if it
happens again.
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