Service Request Ticket

Service Request Information

CONTACT	Name	DeNoyer, Sue	Date	Mar 18, 2011 08:58 AM
	Department	College of Liberal Arts and Sciences	Phone	88690
	Location		Email	denoyes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20081180 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 8560DN Color Printer #8560/DN
	Serial No.	fbt272761	Location	PDR
	Model	8560/DN	Hostname
	Notes	duplexing, Tray 1-100 sheets, Tray2-525 sheets, output 250 sheets, 30ppmcolor or B&W	Ink/Toner Refill
	Wired NIC	00:00:AA:C5:7D:42

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Mar 22, 2011 11:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Mar 22, 2011 11:27 AM	never heard back, assuming the directions worked. going to close. will reopen if she calls back	Add Attachment
Lance Jewett	Mar 18, 2011 01:31 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Mar 18, 2011 01:03 PM	Left her a VM yesterday on where to select the black and white printing.	Add Attachment
Karisa Mueller	Mar 18, 2011 09:48 AM	Printer is W#20081180	Add Attachment
Karisa Mueller	Mar 18, 2011 08:58 AM	She said she spoke with Lance about this issue earlier but I was unable to find a service request. They previously could choose between black/white or color. Now, everything is printing is color only. The advice that was given to her was to change the setting, but she is afraid that if she does that, everything will print in black/white and she will no longer be able to print in color.	Add Attachment