Service Request Ticket - # 41924

Service Request Information

CONTACT Name Wright, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2011 09:46 AM
Department Creative Arts/Theater-Dance Phone 88861
Location Email wrightr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070858[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 7NWV3G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, Vectorworks lab licensing from P0067880, Adobe Photoshop Extended CS5 WIN License from P0077238

Wired NIC 00:1E:C9:7A:84:9A


TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact brubakers@wou.edu 88323

Tracking

Entered by Date Memo
Samantha Brubaker
Email

Public

Entered by Date Memo
Samantha Brubaker Apr 19, 2011 10:59 AM
Status changed from (1) Pending to (5) Completed
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Samantha Brubaker Apr 19, 2011 10:59 AM
delivered and setup. I'm closing the tasks and
he'll call me back if it crashes again.
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Samantha Brubaker Apr 14, 2011 11:48 AM
Got the HD in from dell and pushed the image onto
it. I'm re-running the system test now.
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Samantha Brubaker Apr 11, 2011 03:53 PM
Waiting on parts from Dell
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Brian Witt Mar 28, 2011 03:39 PM
Task reassigned to Richard Kavanagh.
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Samantha Brubaker Mar 28, 2011 12:30 PM
Task reassigned to Brian Witt.
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Katie Halvorson Mar 28, 2011 12:06 PM
Called today and wanted to know when this could be
looked at.
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Samantha Brubaker Mar 23, 2011 08:01 AM
Task reassigned to Richard Kavanagh.
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Kurt San Agustin Mar 22, 2011 11:03 AM
He thinks that it is just outlook. His computer
runs fine if outlook is closed but if he opens
outlook even when it is the only program it will
freeze. it is not immediate but after a little
while it will lock up. 

He has to do a hard restart. 
20070858[Edit Inv]

It has been doing it since the google switch over.
It froze when he was doing the merger. Then he
restarted it. He now has 2 profiles in his
outlook. every time he opens out look it asks him
which one he wants to use and he chooses the one
that successfully went through. 
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Brian Witt Mar 21, 2011 03:55 PM
Task reassigned to UCS Tech.
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Brian Witt Mar 21, 2011 03:55 PM
It's not a mail issue.  Clear cookies, remove
toolbars, reset browser settings, etc. 
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Nathan Higginbotham Mar 18, 2011 11:17 AM
Task reassigned to Network Support.
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Karisa Mueller Mar 18, 2011 09:46 AM
He is not sure if this is a causal relationship. 2
days ago he migrated his email and now about once
an hour his computer freezes and he can't even do
ctrl+alt+delete he has to hit the power button to
unfreeze it.  
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