Service Request Ticket - # 41936

Service Request Ticket - # 41936

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Service Request Information

CONTACT	Name	Wade, Philip	Date	Mar 21, 2011 09:41 AM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080215 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 2.66GHz, 6M, VT1333FSB
	Serial No.	6y8y4h1	Location	PDR
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro, MS Office PRo Plus 2007 WIN from P0067394
	Wired NIC	00:21:70:2C:99:A6

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	tbell09@wou.edu	88925

Tracking

Entered by	Date	Memo
Tyler Bell			Email Public
Entered by	Date	Memo
Kurt San Agustin	Mar 23, 2011 01:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tyler Bell	Mar 23, 2011 01:55 PM	IE now renders embedded videos in moodle. Chrome is now on the instructor computer.	Add Attachment
Tyler Bell	Mar 23, 2011 01:54 PM	Task reassigned to Tyler Bell.	Add Attachment
Tyler Bell	Mar 22, 2011 03:42 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Tyler Bell	Mar 22, 2011 03:30 PM	Chrome was installed on the teacher station as requested. All lab computers have Adobe and MS updates. IE has been completely reset as well. .mp4 streaming works in IE, but I am unable to confirm that it works with the Moodle files because only Philip has access to them.	Add Attachment
Brian Berkley	Mar 22, 2011 10:08 AM	Issue is with IE not opening videos from moodle, plus needs flash updated for Firefox. We are not installing Chrome after conferring with Philip, the issue is mostly that IE needs to be reset.	Add Attachment
Kurt San Agustin	Mar 22, 2011 08:57 AM	Task reassigned to UCS Tech.	Add Attachment
Kurt San Agustin	Mar 22, 2011 08:57 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kurt San Agustin	Mar 22, 2011 08:57 AM	**This is an email** I do not think this task was completed. I requested to install chrome browser on all computers in NS 125. Tyler Bell started on Monday, March 20, but ran into "an issue". I teach a video editing course and both Internet explorer and fire-fox are "much slower" than chrome. If possible please have this completed by Monday march 27. I am on campus until 1pm today Tuesday, March 21. If you need to make other "time" arrangements please contact me. thank you, philip Computer WOU#'s 20080211 20080212 20080213 20080214 20080215 (instructor station) 20080216 20080217 20080218 20080219 20080220 20080221 20080222 20080223	Add Attachment
Tyler Bell	Mar 21, 2011 01:09 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Tyler Bell	Mar 21, 2011 01:09 PM	Updated Java, Flash, and ran a Quicktime repair. The videos will now play through Firefox properly. Internet Explorer still had issues with the embedded file.	Add Attachment
Tyler Bell	Mar 21, 2011 11:43 AM	Task reassigned to Tyler Bell.	Add Attachment
Tyler Bell	Mar 21, 2011 11:43 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brian Berkley	Mar 21, 2011 09:51 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Kurt San Agustin	Mar 21, 2011 09:41 AM	Flash needs to be updated on the computer. He has a video that does not work on the instructors station. He would like to have someone come look at it with him so because it is off his moodle site. It is for Monday and today's the best day for him and he needs someone by one today if possible. will play on other stations. tried on IE and Firefox. possible that there is no quicktime on the computer. comp# 20080215	Add Attachment