Service Request Ticket - # 41945

Service Request Ticket - # 41945

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Service Request Information

CONTACT	Name	Klumph, Randy	Date	Mar 21, 2011 03:04 PM
	Department	The Research Institute	Phone	88885
	Location		Email	klumphr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20071288 (opens in a new window)	Bldg/Room	TODD 235
	Service Tag	C400GG1	Description	Dell Latitude D830 2.40GHz 4M L2 cache 800Mhz
	Serial No.	C400GG1	Location	Vic Baldwin's office
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS		Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003, Adobe Photoshop Elements v6 WIN from P0066324
	Wired NIC	02:00:54:55:4E:01
	Wireless NIC	00:1F:3B:88:29:E7

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Apr 11, 2011 11:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Apr 11, 2011 10:20 AM	Emailed Randy and the laptop is in office	Add Attachment
Joshua Johnson	Apr 08, 2011 10:19 AM	**This is an email** Dr. Baldwin is anxious to have his laptop repaired and returned. This is his primary computer and he has been without for some time. Can you please give me an estimated repair date so that I can let him know what to expect. Presently, not knowing makes it seem endless. Regards, Randy Klumph The National Consortium on Deaf-Blindness The Teaching Research Institute Western Oregon University klumphr@wou.edu 503.838.8885 http://nationaldb.org - Show quoted text -	Add Attachment
Nicole Crane	Apr 04, 2011 11:40 AM	He emailed and would like to know what is going to happen next.	Add Attachment
Joshua Johnson	Mar 23, 2011 02:18 PM	Yesterday, Lance picked up the laptop from my office. I happened to be out and would like to let him know that any repairs that would result in any costs need to be authorized by me before proceeding. Thanks. Regards, Randy Klumph The National Consortium on Deaf-Blindness The Teaching Research Institute Western Oregon University klumphr@wou.edu Ph. 503.838.8885 http://nationaldb.org	Add Attachment
Lance Jewett	Mar 22, 2011 10:31 AM	I brought the laptop back. It seems to have a bad back light. Screen starts off pink then color corrects then the back light goes out.	Add Attachment
Lance Jewett	Mar 22, 2011 10:30 AM	Task reassigned to Lance Jewett.	Add Attachment
Brian Berkley	Mar 21, 2011 04:14 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Mar 21, 2011 03:08 PM	Under warranty until June 13, 2011	Add Attachment
Kurt San Agustin	Mar 21, 2011 03:04 PM	**This is an email** I have a laptop [20071288] belonging to Dr. Vic Baldwin in need of repair. The LCD display remains dark. It is not in presentation mode Please note that his data has not been backed up. -- Regards, Randy Klumph The National Consortium on Deaf-Blindness The Teaching Research Institute Western Oregon University klumphr@wou.edu Ph. 503.838.8885 http://nationaldb.org	Add Attachment