Service Request Ticket

Service Request Information

CONTACT	Name	Buncal, Ermie	Date	Mar 21, 2011 03:51 PM
	Department	Business/Economics Division	Phone	88799
	Location		Email	buncale@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091010 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VN7RL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010
	Wired NIC	B8:AC:6F:7D:2F:EF

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Mar 21, 2011 05:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Mar 21, 2011 05:02 PM	Ermie had tried to install a Win 7 scanner driver which crashed the computer. I updated the BIOS, uninstalled all previous EPSON software and installed the appropriate driver. I tested the scanner and it worked with no problems.	Add Attachment
Todor Todorov	Mar 21, 2011 04:07 PM	Task reassigned to Todor Todorov.	Add Attachment
Brian Berkley	Mar 21, 2011 03:58 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kurt San Agustin	Mar 21, 2011 03:51 PM	International student service office. the computer is giving a pre fetch is corrupt error. it is a blue error screen. they have tried restating it. It has started in the last week or so. computer 20091010 They are not really able to use the computer because the error keeps coming up	Add Attachment