Service Request Ticket - # 41948

Service Request Ticket - # 41948

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Service Request Information

CONTACT	Name	Graber, Rebecca	Date	Mar 22, 2011 07:54 AM
	Department	Graduate Studies	Phone	89524
	Location		Email	graberb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091304 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53JZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F6:29

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Apr 11, 2011 10:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Apr 04, 2011 09:35 AM	Going over tomorrow cause the default profile is not loading when new users log in. Works fine for me so might be permission issue	Add Attachment
Lance Jewett	Apr 04, 2011 08:36 AM	Computer is ready and set back up at her office. Saving loaner until tomorrow to make sure she didnt save anything local	Add Attachment
Teresa Hutchinson	Mar 29, 2011 12:06 PM	**This is an email Hi Teresa Any word on my new computer yet? Thanks. Becky -- ****************************** Becky Graber Graduate Office Western Oregon University 503-838-9524	Add Attachment
Lance Jewett	Mar 28, 2011 10:12 AM	hard drive should be here tomorrow	Add Attachment
Teresa Hutchinson	Mar 28, 2011 09:45 AM	Amber called for Becky to check on the status of her computer.	Add Attachment
Lance Jewett	Mar 24, 2011 08:35 AM	Hard drive should be here tomorrow. Adam still has to order it	Add Attachment
Kurt San Agustin	Mar 24, 2011 08:16 AM	called checking to see if the new harddrive had arrived yet. She said that they told her it would be here yesterday or today. She is just anxious to get her computer back.	Add Attachment
Kurt San Agustin	Mar 22, 2011 11:44 AM	can't get logged on to computer. It is set to MASH.	Add Attachment
Lance Jewett	Mar 22, 2011 10:34 AM	Dead hard drive. adam is ordering a new one. Setting up a loaner for her.	Add Attachment
Kurt San Agustin	Mar 22, 2011 10:04 AM	Task reassigned to Lance Jewett.	Add Attachment
Teresa Hutchinson	Mar 22, 2011 09:01 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Mar 22, 2011 09:01 AM	Becky called me back and said she really needs help with this ASAP. I told her that no tech's were in yet but we would make it the highest priority.	Add Attachment
Kurt San Agustin	Mar 22, 2011 07:54 AM	computer will not turn on. It says that there is a disk error. She is not able to work with out her computer. 20091304	Add Attachment