Service Request Ticket

Service Request Information

CONTACT	Name	Hernandez-Hunter, Anna	Date	Mar 22, 2011 01:37 PM
	Department	Multicultural Student Services	Phone	88195
	Location		Email	hernana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090553 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	Upgr71LPFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:75:17:A6

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	tbell09@wou.edu	88925

Entered by	Date	Memo
Tyler Bell			Email Public
Entered by	Date	Memo
Joshua Johnson	Mar 22, 2011 04:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tyler Bell	Mar 22, 2011 04:47 PM	Keyboard and mouse both work.	Add Attachment
Joshua Johnson	Mar 22, 2011 04:47 PM	Task reassigned to Tyler Bell.	Add Attachment
Tyler Bell	Mar 22, 2011 04:46 PM	Hit the alt keys multiple times to reset the keyboard and mouse.	Add Attachment
Joshua Johnson	Mar 22, 2011 03:54 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	Mar 22, 2011 03:54 PM	would like to know if this is going to be done today.	Add Attachment
Joshua Johnson	Mar 22, 2011 01:37 PM	Anna thought that her keyboard was acting up so she came and got a new keyboard and replaced the one that she had. The computer will not let her type anything. It is wanting to do commands and not type. APSC 501 88195 hernana@wou.edu	Add Attachment