Service Request Ticket - # 41962

Service Request Information

CONTACT Name Harding, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 22, 2011 02:58 PM
Department VP Academic Affairs/Provost Phone 88807
Location Email hardinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080581[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P3005DN Printer #Q7815A#ABA
Serial No. SCNR2R02316 Location PDR

Model Q78915A Hostname provost.wou.edu
Notes 100-sheet multipurpose tray, 500 sheet input tray, duplexing Roller Kit from P0078821 FEB2011 SR#41188, LJ PP3005dn transfer Roller #RM1-1508-000 from P0095829 OCT2014 SR#55060; LaserJet P3005N Network Formatter #Q7848-61006 from P0096406 JAN2015 SR#55718 Ink/Toner Refill

Wired NIC 00:21:5A:7B:1A:F9

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Mar 30, 2011 11:07 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Mar 30, 2011 11:07 AM 
Task reassigned to Adam Wehner.
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Adam Wehner Mar 30, 2011 11:07 AM 
I had to cold reset it.  The printer is now back
up and running.
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Teresa Hutchinson Mar 28, 2011 01:30 PM 
****This is an outgoing email****
Hi Julie,

We were just emailing you regarding a service 
request that we have for you. (#41962)

Printer problem.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
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Public
Joshua Johnson Mar 22, 2011 02:58 PM 
I am having a problem with my printer.  WOU#
20080581[Edit Inv].  Adam replaced a roller on it several
weeks ago, but it has not been working correctly.
 Before the repair, if you put paper in the by
pass tray, it would pull from there.  Now it won't
pull from there, only from the bottom tray.  I
have tried to reset it, turned it off and back on,
but it doesn't work.  Can someone come look at it?
 Thanks.

-- 
Julie Harding
Executive Assistant to the Provost
Western Oregon University
503-838-8271
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